1. Introduction
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website framitech.com. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
2. Information We Collect
We may collect and process the following data about you:
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
Personal Identification Information: Name, email address, phone number, and other information you provide by filling in forms on our website.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
Usage Data: Information about how you use our website, products, and services.
3. How We Collect Information
We collect data through:
Phone & Text: We collect information through phone calls and text messages with your prior consent, including marketing and transactional messages, in compliance with 10DLC regulations. You may opt-out at any time by replying with ‘STOP’ or following the provided instructions.
Forms: When you fill out and submit forms on our website to request information or services.
Cookies: We use cookies and similar tracking technologies to track activity on our website and hold certain information.
Third-Party Services: Google Analytics and Google Ads collect data to help us understand how visitors use our website and to provide targeted advertising.
4. How We Use Your Information
We use the information we collect for various purposes, including:
To send you transactional and promotional text messages, with your consent, and provide an option to opt-out at any time.
To provide and maintain our service.
To notify you about changes to our service.
To allow you to participate in interactive features of our service when you choose to do so.
To provide customer support.
To gather analysis or valuable information so that we can improve our service.
To monitor the usage of our service.
To detect, prevent and address technical issues.
To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
5. Data Sharing and Disclosure
We may share your personal data in the following situations:
Restrictions on Mobile Information Sharing: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
With Service Providers: We may share your information with third-party service providers, excluding personal data (phone numbers) and consent, to monitor and analyze the use of our service and to show advertisements to you to help support and maintain our service.
For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
With Your Consent: We may disclose your personal information for any other purpose with your consent.
6. Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
7. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our provided contact information.
8. Consent to SMS Messaging
By providing your phone number, you consent to receive SMS messages from Framitech regarding service updates, promotions, or customer support. Message frequency may vary. You can opt out at any time by texting “STOP” to (502) 284-8175. Message and data rates may apply. For assistance, text “HELP.”
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
By phone number: (502) 284-8175
By email: contact@framitech.com
By website: https://framitech.com/contact/